In terms of section 20(3)(a) of the CPA, the consumer has no right of return if, for reasons of public health, a public regulation prohibits the return of those goods. For health and hygiene reasons as well as Covid-19 protocol, we cannot accept any returns.
If you are not happy with your product due to damages as a result of shipping, and want a replacement, email us with your name, invoice no, mobile no and a minimum of three clear photographs of the defective/damaged area of the product to firstname.lastname@example.org and we will arrange an assessment. If our quality assurance team finds that the product is defective/damaged or unsafe, the goods will be replaced.
If we discover, in our assessment, that the product is not defective/damaged or unsafe, or that you have not followed the care instructions, you will not be entitled to a replacement.
Please ensure that you keep the product in its original packaging and condition, including all attachments, accessories and documentation, and that it is unused. We do not guarantee that you will be automatically replaced. This decision is solely at the discretion of the Quality Assurance team, having reviewed the photographic evidence provided by you, the customer.